New Account Center

The New Accounts Center app is the starting point for all new accounts that enter your database. Within this app you can review every new account fed into your database from a number of custodians or manually create accounts that cannot be channeled through a data feed.

App Features and Tabs

All New Accounts

This audit displays any accounts that have been created in your Orion database and their status. By default, this view displays accounts that were created in the last 90 days. Use the date range slider in the top right corner to set the time period dynamically. For example, if you’re in the practice of reviewing new accounts every month, set the slider to 31 days to only view the accounts that have been created since your last new account audit. 

• To permanently change the default amount of days for the timeframe filter:
  • Click on your username in the upper right corner and select Settings.
  • Click Database located at the top and then New Accounts Center on the left.
  • Input the Filter Date and click Save.

You also have the ability to auto-include or auto-exclude accounts that come from specific custodians. To learn more about this feature, contact the Orion Data Reconciliation team.

Within the grid, it’s important to review that the client’s information such as the name and account type are setup correctly. Add additional columns to the grid for items that you’d like to audit or assign directly in the New Accounts Center. Then, save that as a new view that way every time you come in here it will be easier for you to review specific items based on your auditing preferences. 

If needed, make changes to these fields directly from the grid by right-clicking on the account. Depending on the field, select whether to edit this client’s information at the household, registration, or account level.

Missing Information

Audit the Missing Information column in the Missing Information tab to ensure all necessary demographic items are attached to your new accounts. Typically, missing data points include Date of Birth, Email, Phone, Management Style, Model, and many more. These are all important pieces of client data that need to be assigned when the account first opens. The Missing Information audit makes catching these very quick and easy! Right-click on any row within the list to edit the Household, Registration, or Account to add the necessary information.

To customize what items the system considers “missing”:

• Click on your name in the upper right corner and select Settings. 
• Click Database located at the top and then New Accounts Center on the left.
• This is where various fields are turned on or off as needed by your firm.

Pending Accounts

Pending accounts have been created in your database but do not currently have a download feed attached to them. It is important to audit for any accounts that should be downloading from a custodian. If those accounts do not drop off this list within 2 business days, reach out to the Data Reconciliation team and your custodian immediately, as the issue could be on either end.

Excluded Accounts

If accounts you expect to see in your database do not appear within the All New Accounts tab, those accounts may be on exclusion. Check the Excluded Accounts tab for your missing account numbers and review the Notes column displays why an account is placed on exclusion. 

Review the Excluded Accounts section in the Recon Workflow Checklist for more information on how accounts become excluded and best practices on how often you should review this audit.

Restoring excluded accounts applies any applicable data and removes the account from exclusion. If the account is on exclusion because it is canceled, it also marks the account as Active. Review How to Cancel an Account and Undo a Cancellation for more information.

New Account Wizard

Manually create accounts in the New Account Wizard through an easy step-by-step process to track and report on accounts that cannot come through a direct custodial interface. The fields with the red asterisks are required, but all other fields can be entered during the account creation process or later. The New Accounts Wizard allows you to add the account to an existing household and registration, or you can easily create a new one straight within the tool. 

If an account is on the exclusion list with the notes: 'No name file'/'not in name file'/'demographic information missing,’ remove it from exclusion by creating a new account "shell" using the New Account Wizard. If there are multiple accounts with these notes, use the Import New Accounts template to remove them from the exclusions list en masse.

Review How to Create and Maintain Manual Accounts for step-by-step instructions.

Import New Accounts En Masse

• Create new accounts en masse using the template provided in the Import New Accounts tab.
• Click Download File Template to download a ZIP file containing an instructional how-to guide and two versions of the template -  Regular and "Easy". The only difference between these is that the regular version requires billing information.
• Use the formatting placeholder text in the sheet to know how to format your data. For example, in text, numeric, or date format.

Pending Client Information

Audit the Pending Client Information section in the New Accounts Center for any potential demographic changes from the download source. From here you can right click to approve or deny the change. If approved, the information will be updated at the Houseshold level within Orion.