How to Use New Accounts Center

The New Account Center allows you to create new accounts, monitor accounts that are on the exclusion list, and review demographic changes for clients (Schwab accounts only).

New Account Wizard

Manually create accounts in the New Account Wizard through an easy step-by-step process to track and report on accounts that cannot come through a direct custodial interface. The fields with the red asterisks are required, but all other fields can be entered during the account creation process or later. The New Accounts Wizard allows you to add the account to an existing household and registration, or you can easily create a new one straight within the tool. 

If an account is on the exclusion list with the notes: 'No name file'/'not in name file'/'demographic information missing,’ remove it from exclusion by creating a new account "shell" using the New Account Wizard. If there are multiple accounts with these notes, use the Import New Accounts template to remove them from the exclusions list en masse.

Excluded Accounts

If accounts you expect to see in your database do not appear within the All New Accounts tab, those accounts may be on exclusion. Check the Excluded Accounts tab for your missing account numbers and review the Notes column displays why an account is placed on exclusion. 

Pending Client Information

The report alerts you that the custodian is sending demographic information to Orion via their data feed that does not match what is currently assigned to the client in your database.

How to Review the Audit:

1. Compare the "New Pending Information" column with the "Current Information" column
2. Determine which demographics, if any, you want to assign.
3. Approve to apply new information or Decline to keep the current demographics.

Please Note: This report may contain false positives. ANY difference in the demographics creates a row on this report including punctuation, spelling, capitalization, and abbreviations.