New Client Onboarding Checklist

As new clients onboard with your firm you will want to go into Orion to make sure that all of the settings in Orion are accurate.


Portfolio Audit

Household Level:

  • Merge households if needed. Orion will auto household accounts based on the SSN at the Registration level. If a new account comes in on the daily position file and the SSN doesn't match a registration in an existing household a new household record will be created.

  • Set the Statement Delivery Method. Your options are:
  1. Mail: When the report batch is generated the statement will be available to download and provide to your client. If you are using Orion's print vender (additional charges will apply) the statements will be mailed to them.
  2. Email: The statement will be sent to the Orion client portal and an email that is created with the report batch will be sent to the email address found in the Household Edit Screen - Contact.
  3. Both: The client will receive both a mailed copy and a copy sent to their client portal document vault along with the email notification. Note: Having the statement mailed through Orion's print vendor is an additional charge.
  4. Website Only: The statement will be available for the client to view and download directly from their client portal. However, the client will not receive any notifications that the statements is available.
  5. No Statement: A statement will not be created.

  • Set ADV Client Category (Individual vs. High Net Worth Individual or otherwise)

  • In Billing - General set the Bill Status

Registration Level

  • Check names and registration types (account types) to be sure all are correct

  • Fill in Beneficiary and RMD information if applicable.

Account Level

  • Assign model if applicable.

  • In the Billing - General section assign the Fee Schedule, Pay Method, and confirm the billing frequency, style, and valuation method.

  • Assign any "Accounts Pay For" if you would like the new account to pay for another account in Orion.

Manage Users

  • If you would like to have a client portal for the new client you will need to set up their user credentials. Manage Users - Actions - New User - Search for the client you would like to add - Update fields as needed - Save.

Benchmark Assignment App

  • If you are assigning benchmarks at the household or account level go into the Benchmarking App - Benchmark Assignment - Update level - Search for the Household/Account - Add - Apply Benchmarks - Save.

Additional Integrations (eMoney, Nitrogen, etc)

  • Open the integration and link the new Orion household