DST Fanmail Instructions



Scenario Action Items
A) If you are new to DST
  • Contact DST. They will help you establish a DST Vision login, which allows you to view your accounts.

Important Note: You must request a DST FanMail login, which allows Orion to download files.
B) If you have an existing DST FanMail ID
  • If you have an existing DST FanMail that is currently downloading elsewhere
    • Submit a request to DST to replicate your existing FanMail ID. This mirrors/copies the feed currently downloading to the other system and allows both downloads to flow smoothly to your previous system and Orion. No additional feeds are incurred for this request.

Important Note: If your primary FanMail ID stops downloading to the other platform it may cause issues with your replicated FanMail ID and certain funds may stop sending data to both IDs. Please Note: You can only have one FanMail ID download to a single platform at the same time.

    • Request that the Account Master Position (AMP) file be generated for all management companies associated with your FanMail ID.
    • Assign "Orion" as the Software Vendor.
    • When the replicated FanMail ID has been created, proceed to filling out the Download Source Form.

  • If you have an existing DST FanMail that is not currently downloading elsewhere
    • Within your DST FanMail login, update your Software Vendor to "Orion".
    • Proceed to filling out the Download Source Form.


Interface Notes:

  • Requests not completed within 60 days are subject to cancellation. Custodial delays and other special circumstances may allow for more time as necessary.
  • DST is different from most feeds in that they only supply a full position file once per month, though they provide daily transaction and name files. Position files are necessary for reconciling the holdings in an asset. Due to this availability, DST assets are reconciled as of the last business day of each month.
  • Allow the custodial rep code to automatically update by utilizing the position file! This feature reviews the custodial rep code assigned to the account against the rep code received in the position file. If they do not match, the custodial rep code updates to match the position file. Let the SME Data Reconciliation team know if you would like to enable this feature for your DST source.
    • Please Note: This does not impact the representative assigned to the household; it only affects the custodial rep code at the account level. 
  • Approximate time to complete: 7-10 business days once Orion receives applicable information